We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.
1. If you wish to cancel your subscription, notify us within 2 working days from the date of purchase (via an email to [email protected] ) . Upon cancellation, your will be refunded the with the total subscription fees after deduction of a 20% services and payment gateway charges.
2. You can upgrade or downgrade level of our services at any time of your usage, however Lex Intell does not refund any fees in that case
3. If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term
4. We reserve the right to modify or terminate the Lex Intell service(s) for any reason, without notice at any time.
5. Fraud: Without limiting any other remedies, Lex Intell may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
6. Note: No refunds are offered, even if a plan is canceled mid-month or year.
Monthly Billing, Cancellation, and Refund Policies
Lex Intell charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, Lex Intell will calculate a pro-rated amount with the first payment due on signing. All subscriptions monthly, quarterly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by emailing a notice to: [email protected] Customers will receive an email from Lex Intell confirming that their subscription to the SaaS service has been cancelled.
Important : No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.
The fees that Lex Intell charges for the monthly, quarterly, or yearly services exclude phone, and Internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer's agreement with the payment method provider. To be clear: these charges are the customer's responsibility.
Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to write to [email protected].
With regards to downgrades on a subscription, Lex Intell does not issue refunds or credits for partial months of service.
Lex Intell reserves the right to refuse/cancel a subscription to any of the SaaS services bought from lexintell.com, If Lex Intell refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in subscription plan bought with an additional cancellation charge of tk. 400 (four hundred). These above policies apply to all the SaaS services listed on Lex Intell unless otherwise noted in the corresponding program materials.